Buying, keys & activation
Everything about how the licence key works — please read the first two, they save the most trouble.
⚠️ Your licence key is shown only once. The moment your payment succeeds, the key appears on screen with Copy key and Save key as file buttons. Use one of them before you close that page. A screenshot works too. If you close the tab without saving it, you'll have to email us to get it back — we can recover it, but it isn't instant.
🖥️ One licence key activates one computer. Buying Lite, Business or Pro gives you one key for one machine. The version decides how many broker accounts you may watch on it (5, 20 or unlimited) — that is separate from how many computers you may install on.
Licence keys
What does the key look like?
Five-character blocks, like SWIN-XXXXX-XXXXX-XXXXX. It is not case-sensitive, and you can paste it with or without the dashes.
I closed the page and lost my key. Help.
Don't panic — every sale is recorded against your email and payment reference. Email praneeth.thommandru@gmail.com from the address you bought with, and include your Razorpay payment ID if you have it (it's in the payment confirmation from your bank or Razorpay). We'll send the key back, usually the same day.
If you buy again on the same browser, the buy page also shows your last purchase — so try the buy page first; your key may still be there.
Can I use one key on two computers?
No — one key is for one computer. If you need it on a second machine (say a laptop and a desktop), buy a second licence, or email us and we'll work something out.
I'm changing computers. What do I do?
Email us before or after the switch and we'll help you move the licence across. There's no charge for moving to a replacement machine — we just ask that you stop using it on the old one.
Can I share or resell my key?
No. Keys are issued to you personally and are not for resale or sharing. A key that turns up shared or published may be deactivated — see the Terms.
Activation
How do I activate the app?
- Install Stock Watcher (the download links appear with your key after payment).
- Open it — it asks for a licence key on first launch.
- Paste your key. That's it — you won't be asked again on that computer.
Do I need to be online to use it?
Activation and live prices need internet. Your holdings, ledger and settings live on your own computer, so the app still opens and shows your last synced data offline.
What does "5 / 20 / unlimited accounts" actually mean?
It's how many broker accounts — Groww, Zerodha, Upstox, Dhan, Angel One, yours or your family's — you can connect and watch inside the app at once. Lite watches up to 5, Business up to 20, Pro has no limit. Every version has every feature; only that number changes.
I've hit my account limit.
The app tells you when you try to add one more, and names the next version up. Email us to upgrade — you pay only the difference, and your existing accounts and history stay exactly as they are.
Payments
How do I pay?
UPI, credit/debit card or netbanking, through Razorpay. We never see or store your card, UPI ID or bank details.
Money left my account but I didn't get a key.
This is rare and it is fixable. Nothing is lost — the payment exists on Razorpay's side either way. Email us with the payment ID or the amount, date and the email you used. We will either send your key or refund you in full, usually within one business day.
One reassurance: our system only releases a key after Razorpay confirms your payment was actually captured for the right amount. So a failed or partial payment can't quietly consume your licence.
My payment failed. Was I charged?
A failed payment isn't captured, so there is nothing to refund. If your bank shows a temporary hold, it drops off by itself, typically within 5–7 working days. If it doesn't, email us.
Can I get an invoice?
Yes — email us and we'll send one for your records.
Can I get a refund?
Yes, within 7 days, in full, if the software doesn't work for you. The details and exclusions are in the Refund & Cancellation Policy.
Still stuck?
Email us — a real person who knows the code replies, usually the same day.
praneeth.thommandru@gmail.com